Support FAQ

Groups can only be created on the “Add a Call” page under the “Schedule” tab.

No. Announcements are associated to companies so the USER must be an active member of that company to see the announcements.

The message will be sent to the person(s) that were designated as the recipient for the Company you have selected.  This is determined when the company is created and can be changed at any time on the “Site Administration” page.

The recipients are set when the company is being created and can be edited at any time from the Site Administration tab.  You must be a site administrator to make this change.

No.  Once a note is sent, it cannot be removed from the system.

Yes. The user will see the entire thread.

You can reply only to the main thread. Your reply will be added to the bottom of the thread.  We recommend starting a new thread if there is a new discussion forming. This keeps discussions from becoming long and tangential.

First make sure you have selected to view “All Calls.”  This will show the calls to which you were not specifically assigned. Also, make sure you have selected the correct company. Try finding your missing call by switching between companies or viewing all companies.

You must make sure you have the correct company selected — the one that matches that call.

Select the desired call and click the “Edit” button. The “Delete Call” button is only available from inside the edit window, this allows you to make certain that this is the call you want to delete. You will be asked to confirm the delete request.

This feature is designed to be flexible to the site’s individual needs.  You can enter ‘time frames’ on a weekly basis, on a per-semester basis, or any other way it makes sense.  The ‘time frame’ is just any period of time where the user’s weekly schedule will remain relatively stable.

All of the items will remain in the current calendar. This allows for quick retrieval/comparison to past dates. This shouldn’t clutter your calendar, since most shows are archived only after they have been completed.

They are filed only under Fittings. This is to maintain a level of privacy for the participants. Since there are often many short calls in a row, this will also minimize the amount of items on the general calendar.

If there are no reports visible on the ‘Reports Home’ tab, you have not been added as a filer or recipient on any reports.  To add yourself as a report recipient or report filer, go to the Reports Administration tab and click the ‘Edit Report Recipients’ button on the desired report. Click the grey X circle to change it to a green check mark to enable the desired permissions.

To delete an individual report: A manager level user or higher can delete a report by selecting the filed report, clicking on the “View Report” button, and then clicking on the “Delete Report” button in the top right hand corner.  Caution: This action is not reversible.  If you are attempting to correct a mistake on a report, we recommend using the “Edit Report” functionality instead of deleting the report.

To delete a report template and all its associated reports: You can delete a report template and all it’s reports, click on the “Reports Administration” tab and click the “Delete Template” button of the report you wish to delete.  Caution: This action is not reversible.

A report can be edited and re-filed at any time.  When the report is saved, the recipient’s method of delivery will be followed. The system will re-email the report out with “REVISED” in its subject line.

Create a template to suit the needs of anything you would like to report. You can report on daily work calls, meetings, box office; virtually anything you want. Title the fields as you wish.

First make sure the correct company is selected at the top of the “Reports Home” tab. If that doesn’t work, go to Reports Administration and select Edit Report Recipients. Confirm that you and the others you wish to File or View the report have a green check next to their names. If not, click on the X under the appropriate column.

Revised reports are emailed out with “revised” in the subject line.

The change you make will overwrite on all of the existing reports.  Use this feature with caution.  We suggest not changing a report template after the report has begun to be filed.

When building your Report Template, you can select “All Companies.” This will allow all selected Users from all Companies to view these Reports when they are submitted. If you want to have them only viewable by a certain company, you have to select that company.

A manager level user (level 3) and administrators can choose to view emergency contact information as well as all other info listed.

You can export contacts into a Comma Separated Values (CSV) file format. It can be opened in Microsoft Excel and can be imported into Outlook, GMail,          Apple’s Mail & Contacts, as well as many other programs.

The contact lists are designed to retrieve user data from the site and be printed once; it is not a savable search. 

  A user in that company that is a manager level or higher.  We suggest making costume shop managers level 3 users for this purpose.

No. The user level is determined for all companies in the administration tab. However, a user can be assigned to different departments per company. 

A company’s information is stored even after the company is archived. Archived information can be viewed by all Administrator level users. Once a company is archived, none of its information can be edited.

An Administrator level user can archive a company. Go to “Administration” > “Company Administration” and then select from the list of companies the show to archive.

You can reactivate a former user from the Site Administration tab under Administration. Once this is done, go to the User Administration tab and update his Company, Title, and Department. Check the Email User a Re-invitation button. After you click Submit All Changes, the information will be updated in the system and a message will be sent to the User to notify him of his new status and how to get re-started.

An unlimited number of users can be added to the system.

An unlimited number of users can be added to a company. 

Groups are created in the “Add a Call” tab under “Scheduling.”  You can create and edit groups from this page.

A user will be placed into the “unassigned” if the user is not assigned to a department when they are added to a company.

Go to the ‘User Administration’ tab and edit the user under ‘Department Unassigned.’  On the ‘Edit User’ page, for any company that there isn’t a department assigned, you can remove the company.  Now, re-add the desired company(s) to the user, including the necessary departments.

Anyone at the contributor level or above has privileges to upload files.

Go into the ’Upload a File’ window and click the Edit or Delete links by the folder selection drop down menu.   When you delete a folder, any files contained therein will be reassigned to the ‘Home’ folder.